FAQs

• Q: WHAT TYPE OF CLEANING IS USED FOR CARPET?

  A: Truckmounted hot water extraction, 230 degree heated soft water and self neutralizing,  and biodegradable rinse that restores the color, pile and health of the carpet. This cleaning process is the number one choice by most carpet manufacturer’s for maintaining their warranty, and is the number one choice of the EPA for contributing to a healthier indoor environment.

• Q: WILL THE FURNITURE NEED TO BE MOVED?

  A: This is a choice of the home or business owner. If furniture moving is desired, this can be performed by the customer by removing the furniture from the room(s) to be cleaned or, for an additional charge, we can move the furniture, replace it and put protective tabs or blocks under the furniture legs to protect the carpet and furniture. We can clean the traffic areas and around the furniture to make it look like we moved everything if no furniture moving is needed.

• Q: HOW LONG DOES THE CARPET & UPHOLSTERY TAKE TO DRY?

  A: When the premium level of service is chosen, the carpet can dry in one to two hours. When the carpet is thoroughly rinsed and restored due to heavy soil, drying time can be between to 4 to 6 hours (or longer if heavy restoration is needed). Wet-cleaned upholstery can take up to two hours to dry. All drying times are figured with good air flow in the home or building.

• Q: HOW OFTEN SHOULD I CLEAN THE CARPETS?

  A: Every 12 months as recommend by most carpet manufactures, and more often if you have a young active family and or pets. A carpet with less activity could have extended cleaning intervals (possibly every 24 months).

• Q: DOES THE CARPET AND UPHOLSTERY PROTECTOR REALLY WORK?

  A: Today’s stain resistant carpets have stain and soil resistance put in place by the carpet mills. Re-Appling the protective coating when cleaned will restore the carpet to a state that is as close as possible to the manufacturer’s specifications, and will extend the life of the carpets and maintain the warranty.

  The carpet will always clean better when carpet protector is re-applied. Over time, carpet soil and friction (walking) deplete stain and soil protection, and your vacuum will pick up less soil; plus, spot and stains are harder to remove and the carpet may be harder to restore. With carpet protector applied, spots and spills clean up much more easily, usually with just a damp cloth. Protector allows more soil to be removed during hot water extraction (steam cleaning). After protector is applied, there is also more time to clean up spills before staining occurs, and professional removal of red wine and colored juices is more effective. Protector also reduces carpet wear, particularly in the high traffic areas, and your vacuum will capture more soil because less will absorb into the fibers.

  The protectors we use are safe for children and pets.

• Q: WHAT METHOD OF CLEANING IS USED FOR UPHOLSTERY?

  A: We clean all fabrics. There are different procedures and products and tools for specific fabrics. We carry all of them on the cleaning van. The upholstery is evaluated and if necessary is tested for color-fastness (bleeding), and to determine what process will be needed for optimum results.

• Q: HOW OFTEN SHOULD I CLEAN THE FURNITURE?

  A: Upholstered furniture should be cleaned when starting to show soil. Heavily-soiled upholstered furniture is harder to restore than carpet, and is more fragile. If the upholstery is olefin (a very tough fabric) cleaning can be extended. We charge a little more to clean heavily-soiled fabrics.

  Likewise, leather should be cleaned when showing soil. If hair oils are starting to show, I would recommend cleaning before the oils build up and create a more difficult cleaning.

• Q: HOW OFTEN SHOULD I SEAL THE STONE, TILE AND GROUT

  A: Every time the floor, counter top, shower enclosure or wall is cleaned, a high-quality sealer should be applied. If maintained well with the proper cleaning products, most high quality sealers will last two or more years. Sealer in showers may not last as long due to harsher conditions.